This page sets out the consumer rights protection measures applicable to WeChat-related transaction scenarios on the Platform.
1. Information Disclosure
The Platform will disclose transaction information, complaint channels, customer-service contact methods, payment and refund policies, and other material information in a clear and reasonable manner so that consumers can understand their rights and the relevant process rules.
2. After-Sales Service and Complaint Handling
Consumers may contact the Platform regarding after-sales questions, refund coordination, transaction disputes, or complaint matters. The Platform will provide reasonable support within its role as an information and transaction-support platform and will coordinate according to law and platform rules.
3. Payment and Rights Protection
Payment, refund, order handling, dispute processing, and merchant-governance measures in WeChat-related scenarios remain subject to applicable laws, WeChat payment rules, Platform transaction rules, and Platform consumer-protection arrangements.